Privacy Policy

Last Updated: November 30, 2025

NovaCare Orbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinic management system.

Information We Collect

Patient Information

We collect patient information that clinics enter into our system, including:

Personal identification (name, date of birth, gender, ID number)
Contact information (phone, email, address)
Medical records and visit history
Prescriptions and treatment plans
Billing and payment information

Clinic Information

For clinics using our service, we collect:

Clinic name, address, and contact details
Staff information and user accounts
Inventory and financial data

Technical Information

We automatically collect certain technical information:

IP address and device information
Browser type and version
Usage patterns and system logs

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our clinic management services
To process appointments and manage patient records
To generate reports and analytics for clinics
To improve our services and develop new features
To comply with legal obligations and protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of data in transit and at rest
Regular security audits and updates
Access controls and authentication mechanisms
Regular backups and disaster recovery procedures

Data Sharing and Disclosure

We do not sell your data. We may share information only in the following circumstances:

With your explicit consent
To comply with legal requirements or court orders
To protect our rights, property, or safety, or that of our users

Your Rights

You have the following rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your data
Right to object to processing of your data
Right to data portability

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Medical records may be retained longer as required by healthcare regulations.

Children's Privacy

Our service is designed for healthcare providers. Patient information for minors is managed by authorized clinic staff in accordance with applicable laws and regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@novacare.com
Phone: +20 123 456 7890
Address: 123 Medical Plaza, Cairo, Egypt